Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Silkroad Express website at https://silkroadinc.uz and our parcel-forwarding services connecting the USA, China and Europe with Uzbekistan. By creating an account or using our services, you agree to these Terms.

1. Our services

Silkroad Express receives, consolidates and forwards parcels on your behalf and arranges their delivery within Uzbekistan. The tariffs, delivery times and coverage in effect at the time of your order apply to that order.

2. Your account

You are responsible for the accuracy of the information you provide, including your contact details and delivery address, and for keeping your login credentials confidential.

3. SMS Terms & Conditions (Mobile Messaging Terms)

By providing your mobile phone number and opting in to receive text messages from Silkroad Express ("we", "us"), operator of https://silkroadinc.uz, you agree to the following terms:

• Program description: Silkroad Express sends one-time verification passcodes (OTP) for account authentication, security alerts, and transactional order and delivery status notifications. We do not send marketing or promotional text messages.
• How you opt in (consent): You opt in by entering your mobile number and requesting a verification code, or by enabling order notifications, in the Silkroad Express website or mobile application. You give that consent directly to Silkroad Express, for the messages described above and for nothing else. Consent to receive text messages is not a condition of any purchase, and you can use our services without it.
• No third-party marketing: Silkroad Express does not carry out affiliate marketing or third-party lead generation, and we never send messages on behalf of another business. We do not buy, rent or accept phone numbers or opt-in data from lead generators, data brokers or any other third party.
• Message frequency: Message frequency varies based on your account activity and your interaction with our platform.
• Cost: Message and data rates may apply, depending on your mobile carrier and wireless plan.
• Cancellation (opt-out): You can cancel the SMS service at any time by texting STOP in reply to any message. After you send STOP, we will send you a confirmation message and you will no longer receive SMS messages from us. To rejoin, sign up again as you did the first time.
• Help and support: If you are experiencing issues with the messaging program, reply HELP to any message for assistance, or contact us at mm@silkroadinc.uz.
• Carriers: Wireless carriers are not liable for delayed or undelivered messages.
• Privacy: We respect your privacy. Your mobile number and your SMS opt-in data are never sold, rented, purchased or shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. For details of how we handle your data, see our Privacy Policy.

4. Prohibited items

You may not ship items that are prohibited under the customs regulations of Uzbekistan or the country of origin; see the Prohibited Items list on our website for details.

5. Liability

We are not liable for delays caused by customs authorities, carriers or events outside our reasonable control. Our liability for a lost or damaged parcel is limited to the declared value stated at the time of shipment.

6. Changes to these Terms

We may update these Terms from time to time; the effective date above shows when they were last revised. Continued use of our services after a change means you accept the updated Terms.

7. Contact us

Silkroad Express Address: 1670 East 17th Street, Brooklyn, NY 11229, United States Email: mm@silkroadinc.uz