Privacy Policy

Silkroad Express ("Silkroad Express," "we," "us," or "our") operates a parcel-forwarding service connecting the USA, China and Europe with Uzbekistan, including the website at https://silkroadinc.uz and our related customer notification services. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

1. Information we collect

We collect the information you provide directly, including your full name, phone number, email address, delivery and pickup addresses, and details about the parcels and orders you place with us, such as weight, declared contents and value. If you contact customer support, we keep a record of that communication. Our website automatically collects limited technical information, such as browser type and pages visited, to keep the site working correctly.

2. How we use your information

We use your information to create and manage your account, process, track and deliver your parcels, send you account and order-related communications — including one-time passcodes (OTP) for signing in and shipment or delivery status updates — respond to customer support requests, and meet our legal and customs obligations. We never sell your personal information, and we share it only as described in section 4 below. Text messaging originator opt-in data and consent are not shared with any third parties.

3. SMS messaging

If you provide your phone number, we may send you account verification codes and order or delivery status messages by SMS. See our Terms & Conditions for the full SMS Terms, including how to opt out.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

4. How we share information

We share information only with the delivery, customs and payment partners needed to fulfil your order, and with service providers, such as SMS and hosting providers, who process it on our behalf under contract. We may also disclose information where required by law.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data retention and security

We keep your information for as long as your account is active and as needed to meet our legal, accounting and customs obligations, and we use reasonable technical and organizational measures to protect it.

6. Your choices

You can ask us to access, correct or delete your personal information, or to stop receiving SMS messages by replying STOP to any message, or by contacting us using the details below.

7. Contact us

Silkroad Express Address: 1670 East 17th Street, Brooklyn, NY 11229, United States Email: mm@silkroadinc.uz